1. Protection of Personal Information Act, 2013
We comply with the principles of the Protection of Personal Information Act, 2013 (POPIA) when dealing with all information received from visitors to the site and to our centre, as they make use of our services or purchase our goods.
2. Our Services
We only process the information necessary to offer the services offered on our website, insofar as it is required to achieve our aims and principles, as described in our Terms and Conditions.
3. Your information
We aim to only process the information on you that was given to us by you personally. We would be reasonably unaware if someone else provided us with your information on your behalf. Should this have happened without your consent and you are unhappy with us further processing your information for whatever reason or purpose, please do let us know so that we can destroy such records.
We will provide all persons with access to any personal information we hold on them. We may also be requested by anyone to correct their personal information or destroy it altogether.
4. Use of your information
The use of your personal information may include the following in achieving our aims and legitimate business purposes:
• In order to provide and maintain our services and goods offered, and record-keeping
•To process your details as a user of the services: the personal information you provide can give you access to different types of the services that are available to you
•For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the goods, items, or services you have purchased or of any other contract with us through the rendering of our services. This also includes contracts we have undertaken with suppliers of goods or services to us under contract or publicised terms and conditions
•To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications and marketing related to our goods or services, and donation appeals.
•To provide you with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
•To manage your requests: To attend and manage your requests to us.
•For statutory requirements or law enforcement
•For personnel and volunteer administration
•To enable the physical delivery of goods or products purchased from us
5. Required Period
We only hold personal information for as long as necessary. Once data is no longer needed or required by law it is deleted or destroyed from our records.
6. Data Storage
For administrative reasons data may be passed to and stored securely with third-party service providers for purposes such as the processing of your payment or refund for a product or service, the processing, saving, or archiving of your information on a cloud.
7. Email Updates
We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.
8. Our Promise
We never sell, rent or exchange mailing lists.
9. Data Shared With Partners
We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners’ privacy policies which have to comply with legislation such as POPIA and PAIA.
10 Email Options
If you subscribe to our email service via any partner site, that partner may wish to send you details via email of other goods and services, which may be of interest to you. However, when you subscribe directly to our email service you will be asked (if relevant) whether or not you wish to receive such emails.
11. Partner Privacy Policies
In accordance with the POPIA we will not send you direct marketing information without your having consented thereto, and will desist in do so upon your indicating your wish to no longer receive it.
13. Product Updates
We may send emails to existing customers or prospective customers who have enquired or registered with us, or in the context of the sale of a product or services regarding the sale of similar goods or services directly provided by us. You may at any time request for this type of communication to cease
14. Email Content
All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading. The email address for this purpose is firstname.lastname@example.org
16. Links to social networking services
We use social networking services, such as Facebook, which may expand to further platforms in the future, to communicate publicly about our organisation’s offerings. When you communicate with us via a social network service, that service or platform may collect your personal information for its own purposes.
These services may track your use of their website, and profile you and associate you to other service providers. Ellel Ministries has no control over or responsibility for these actions which are carried out under their independent ways and policies.
We take precautions to protect your personal information collected through our website, electronic and other services but in the event that our system is infiltrated by unauthorised third parties we will not be liable for any resulting misuse of the personal information.
18. Contact Us
Be advised that this policy is subject to change without notice.
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