Terms and Conditions
1. Detailed description of goods and/or services
ELLEL MINISTRIES SOUTH AFRICA is a non- profit company Ellel Ministries is an international non-denominational Christian mission organisation with a vision to resource and equip the church by welcoming people, teaching them about the Kingdom of God and healing those in need
2. Delivery policy
Subject to availability of courses and receipt of payment, requests will be processed within 3 days and booking confirmed prior to the course
3. Return and Refunds policy
The provision of courses, goods and services by ELLEL MINISTRIES SOUTH AFRICA is subject to availability. In cases of unavailability Full refund will be given if cancellation is received 3 days (or more) before an event. Partial refund* (Course fee per person minus R100) will be given if cancellation is received 2 days or less before an event. For example a cancellation on/after Thursday for the coming weekend course.*Partial refund is given, for both one day and two day course, R100 is deducted to cover catering and admin costs. The balance of credit can be transferred to another course. No refund for non-attendance, ELLEL MINISTRIES SOUTH AFRICA will refund the client in full within 30 days after the agreement of refund was confirmed.
ELLEL MINISTRIES SOUTH AFRICA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the ELLEL MINISTRIES SOUTH AFRICA bank account, the details of which will be provided on request
6. Credit card acquiring and security
Credit card transactions will be acquired for ELLEL MINISTRIES SOUTH AFRICA via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by ELLEL MINISTRIES SOUTH AFRICA separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
ELLEL MINISTRIES SOUTH AFRICA takes responsibility for all aspects relating to the transaction including course bookings and services available on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and ELLEL MINISTRIES SOUTH AFRICA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Ellel Ministries South Africa, Plot 32 / 1, James Ave, Shere Agricultural Holdings, Pretoria East, 0081
ELLEL MINISTRIES SOUTH AFRICA may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by Ellel Ministries, Non Profit Company, based in South Africa trading as Ellel Ministries South Africa with registration number 2002/031437/08 with the following Directors Derek Puffett, Beryl Puffett, Herman Redelinghuys, Ronel Geldenhuys and Peter Geertsma as Directors.
13. ELLEL MINISTRIES SOUTH AFRICA contact details
Email:firstname.lastname@example.org; Telephone:012 8091172/0031