Jesus welcomed the people, taught them about the Kingdom of God and healed those in need. Luke 9:11

Terms and Conditions

Terms and Conditions

 
1. Detailed description of goods and/or services
ELLEL MINISTRIES SOUTH AFRICA is a non- profit company Ellel Ministries is an international non-denominational Christian mission organisation with a vision to resource and equip the church by welcoming people, teaching them about the Kingdom of God and healing those in need
 
2. Statement on Restricted Services

Ellel Ministries International exists to teach the principles and practice of Christianity so that Christians may be drawn into a deeper relationship with God through Jesus Christ. For an understanding of the Christian beliefs and ethos of Ellel Ministries International see “What we believe” at ellel.org/wwb. We are open to all who are seeking Jesus Christ and who wish to benefit from this ministry and who seek to use our services for this purpose. We reserve the right to not allow our services to be used in a way that is contrary to our Christian beliefs and ethos (and therefore potentially harmful to those our ministry seeks to help).

House Rules:

To avoid conflict with our ministry purposes and our Christian beliefs and for the safeguarding, comfort and spiritual welfare of our other guests and the team, the following are not permitted at Ellel Ministries centres:

    • Alcohol, recreational drugs or any form of substance abuse. Smoking (including e-cigarettes) is only permitted outside, in designated places.
    • Verbal abuse or aggressive behaviour.
    • Any sexual intimacy outside traditional biblical marriage.
    • People sharing a bedroom who are involved (or intend to be involved) together in an intimate sexual relationship outside traditional biblical marriage.
    • Inappropriate or excessive public displays of sexual intimacy or affection.
    • Pornographic material, including online access.
    • Religious practices (including occult) that are not consistent with our Christian beliefs and ethos.

If you are unsure whether something may fall outside activity permitted at our centres, please seek guidance beforehand from the relevant centre. For further information on the Christian beliefs and ethos of Ellel Ministries International, including our understanding of marriage, see What We Believe and our statement of faith.

Accommodation:

Limited accommodation is available on a shared basis, at R250 per person per night. It includes a light breakfast of cereals, and tea/coffee, as well as a towel and linen. Dinners are not provided but a fridge and microwave are available, and there are various restaurants and stores in the vicinity. Accommodation at Shere House is subject to availability and the right of admission is reserved.  Should you need accommodation for the weekend contact the office directly to determine availability and book via e-mail before each course. Payment for accommodation would need to be made via EFT and the proof sent to bookings@ellel.org.za prior to the event

Use of Electronic Equipment:

Please note that guests using any of their own portable electronic devices, including items such as laptop computers, chargers and hair dryers, do so entirely at their own risk. Ellel Ministries will not in any way be held responsible for any loss of, or damage to, or injury or damage resulting from, the use of such items. Please note that the electricity supply runs at 220 volts.

 
3. Delivery policy
Subject to availability of courses and receipt of payment, requests will be processed within 3 days and booking confirmed prior to the course
 
4. Return and Refunds policy
The provision of courses, goods and services by ELLEL MINISTRIES SOUTH AFRICA is subject to availability. In cases of unavailability Full refund will be given if cancellation is received 3 days (or more) before an event. Partial refund* (Course fee per person minus R100) will be given if cancellation is received 2 days or less before an event. For example a cancellation on/after Thursday for the coming weekend course.*Partial refund is given, for both one day and two-day course, R100 is deducted to cover catering and admin costs. The balance of credit can be transferred to another course. No refund for non-attendance, ELLEL MINISTRIES SOUTH AFRICA will refund the client in full within 30 days after the agreement of refund was confirmed.
 

5. Terms of Booking and Cancellation Policy
A full refund will be given if cancellation is received 3 days (or more) before an event.
Partial refund* (Course fee per person minus R100) will be given if cancellation is received 2 days or less before an event.
For example a cancellation on/after Thursday for the coming weekend course.*Partial refund is given, for both one day and two-day course, R100 is deducted to cover catering and admin costs.  The balance of credit can be transferred to another course.

No course and or accommodation refund for non-attendance

6. Dietary Requirements:
Unfortunately, we do not cater for any special dietary requirements, a set lunch will be provided during some of the courses.

7. Disclaimer Policy:
Ellel Ministries Shere House has beautiful facilities and while we endeavour to make your stay as pleasant as possible, we cannot take any responsibility for any losses or injuries incurred while at Shere House. We also regret that no young children or pets are allowed on the property. We pray that you will have a wonderful stay and enjoy the peace & tranquillity with which the Lord has so greatly blessed us! Right of Admission is reserved.

 
8. Customer Privacy policy
ELLEL MINISTRIES SOUTH AFRICA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569
 
9. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the ELLEL MINISTRIES SOUTH AFRICA bank account, the details of which will be provided on request
 
10. Credit card acquiring and security
Credit card transactions will be acquired for ELLEL MINISTRIES SOUTH AFRICA via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
 
11. Customer details separate from card details
Customer details will be stored by ELLEL MINISTRIES SOUTH AFRICA separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
 
12. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
 
13. Responsibility
ELLEL MINISTRIES SOUTH AFRICA takes responsibility for all aspects relating to the transaction including course bookings and services available on this website, customer service and support, dispute resolution and delivery of goods.
 
14. Country of domicile
This website is governed by the laws of South Africa and ELLEL MINISTRIES SOUTH AFRICA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Ellel Ministries South Africa, Plot 32 / 1, James Ave, Shere Agricultural Holdings, Pretoria East, 0081
 
15. Variation
ELLEL MINISTRIES SOUTH AFRICA may, in its sole discretion, change this agreement or any part thereof at any time without notice.
 
16. Company information
This website is run by Ellel Ministries, Non Profit Company, based in South Africa trading as Ellel Ministries South Africa with registration number 2002/031437/08 with the following Directors Derek Puffett, Beryl Puffett, Herman Redelinghuys, Ronel Geldenhuys and Peter Geertsma as Directors.

 

14. ELLEL MINISTRIES SOUTH AFRICA contact details

Email:bookings@ellel.org.za; Telephone:012 8091172/0031