Privacy Statement for Websites of Ellel Ministries Nederland

Part of Ellel Ministries International

Our services and your data

Ellel Ministries Nederland records the information needed to offer the services on our website. We do not ask for or use more data than necessary to provide you with a proper service. This means we only process and hold data related to purchases and subsequent support related to those purchases. Any processing of your data is only done to provide or perform the services or products you have purchased or subscribed to.

We handle all information we receive from customers or visitors to our website with care. Your data will only be used for the purposes for which it was obtained and we only hold personal data for as long as necessary. Once data is no longer needed we delete it.

Data payment processing

We use third-party payment providers to handle card and payment processing data securely. We never see or store any card or payment information. Any other data is only used to process your purchase securely. We are required by law to retain data related to all purchases to fulfil our obligations to account for tax and VAT on all transactions.

Backup and data storage

For administrative reasons, customer data and email subscription data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area). This is done to back up and preserve your data where it is needed to carry on offering a service to you.

Email service

We regularly send e-mail news and information updates to those customers who have specifically subscribed to our e-mail service. All e-mails sent by us are clearly marked as coming from us and contain clear information about how you can unsubscribe from the email service. We only provide you with our email service on the basis of registration, ie with prior permission. This means to subscribe you must enter your details into the email subscription page and submit them to us. We never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.

Data sharing with partners

We do not share commercial or technical data with our partners unless we have specifically sought and obtained your prior approval. Where we request such approval, we will always fully disclose how your data is used and only share the data with partners who implement their own privacy policies in full compliance with the General Data Protection Regulation (GDPR).

Cookies

Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

Customer requests

As a customer, you can at any time (and free of charge) request details of the data we hold relating to you - and you can also request any such data is amended or deleted. Please note that if you request deletion of your data, this may prevent us from offering any further support relating to your previous purchases.

If you have any questions regarding our privacy statement, you can send an email to info@ellel.nl.

This policy was last updated on February 8, 2020.